Pete Dowds - Enabling Better Quality Care With Technology And A Mission

July 13, 2018

My interview this week is with Pete Dowds, co founder and CEO of Elder - a company who provide live-in care. Pete brings his experience working with Mopp; an app which provides handymen and used his knowledge of technology to start Elder.

I was really interested to hear more about managing a workforce who are not based out of one location. I wanted to know what the challenges are and how you keep a team focused on the mission when they are scattered across the country.

Whether you work in a care home, home care or something else, I think Pete talks about ideas and tips that can help any organisation improve care quality.

LINKS

You can find the Elder website here

Follow Elder on Twitter here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

You can also follow and join in the conversation over on Twitter and keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

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Karolina Gerlich - Recognising Care As A Valued Profession

July 6, 2018

This week I talk with Karolina Gerlich, who has worked in live-in care and home care and is also a founding director of NACAS- National Association Of Care and Support Workers.

This is quite a long interview but the time flew by as we dicusssed the difference between live-in care and home care and what could be done to build a team environment in these quite often lonely jobs. I also learn more about NACAS and how they are working towards creating a national day for care givers. Karolina beautifully describes it as a "celebration of care delivery"

We also cover one of my favourite topics - work life balance and how people working in care often need to be reminded to take holidays, breaks and even to eat! I'm sure Karolina's words will resonate with so many.

LINKS

You can follow Karolina on Twitter here

You can follow NACAS on Twitter here

NACAS website is here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

You can also follow and join in the conversation over on Twitter and keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

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Shirley Emilio - Turning Poor Care Culture Around

June 29, 2018

Shirley Emilio is my guest this week. She's experienced in taking services through major refurbishments whilst maintaining consistency in care and also in turning around poor performing care homes.

We talk a great deal about the steps to take if you're a new manager and know things need to change. We also cover shift handovers - a topic not yet discussed on the podcast.

I love Shirley's down to earth style and how she uses analogies to paint a picture that everyone can relate to.

LINKS

You can follow Shirley on Twitter here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

You can also follow and join in the conversation over on Twitter and keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

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Bill Watson - Driving Business So You Can Focus On Quality

June 22, 2018

In 2012, Bill Watson and Peter Hamilton started working together to form Insequa Ltd.  Their aim was to create a specialist business support company to deliver informed, expert services to social care providers, and have some fun on the way.

I love the way Bill described what they do at Insequa; taking care of the business side of things so that you can focus on quality. I also threw some pretty big questions at him and really enjoyed his opinions on how we can shape the future of social care in the UK.

LINKS

Insequa Ltd website is here

Follow Insequa on Twitter here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

You can also follow and join in the conversation over on Twitter and keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

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Marina And Mary - Independent Living And Gogglebox

June 15, 2018

Welcome to Series Three!

Best friends Marina and Mary live in Bristol. I was interested to find out more about what had made them choose that home, what their considerations were and if they were friends prior to moving in.

In the end we just had a good gossip, and they shared much more after the microphone was switched off!

You may recognise the ladies, or their voices, as they are frequently on our screens on a Friday night, appearing in Channel 4's Gogglebox.

LINKS

Mary and Marina live in a retirement village run by St Monica Trust. You can find their website HERE

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

You can also follow and join in the conversation over on Twitter and keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

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Sophie Coulthard - Practical Steps To Build Company Culture

April 13, 2018

It's the last episode of series two, and it's gone by in a bit of a blur! 

I decided to pick up on a running theme in this series - values and culture. A lot of the guests have talked about company culture and why it's so important, so for this episode I wanted to cover the how. How to shift and change it and what the benefits are.

I run a lot of workshops with care companies looking at this very thing, so I'm used to resistance and stubborness when it comes to change! But with these steps you should be able to make a difference.

Please let me know what you put in place! I love hearing your stories on Twitter.

LINKS

Find me on LinkedIn HERE

My company website is HERE

The Madlibs Culture Game is available as a download HERE

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

You can also follow and join in the conversation over on Twitter and keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! See you in June, Sophie

 

 

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Pat Ison - Resident And Participant Of Heartwarming Documentary

April 6, 2018

I finally managed to find a resident to interview for the podcast and what a resident! Pat Ison lives in Bristol in an independent living flat, among other types of accomodation including sheltered housing and a nursing home.

I got to meet her face to face and we sat in the dining area while I asked all sorts of questions including how she found her home, what she considered before moving and how easy it was to make friends.

I also couldn't wait to talk with her about her participation in the Channel 4 documentary "Old People's Home For Four Year Old's" which aired in 2017 along with a Christmas special. 

I think you can tell I was very fond of Pat and it was great to understand from a resident's point of view what challenges she sees in a care environment and what advice she would give.

LINKS

You can still watch the documentary on Channel 4 OD HERE

If you'd like to send Pat a postcard to let her know you enjoyed the interview, you can contact her HERE

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

You can also follow and join in the conversation over on Twitter and keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

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Mike Corbett - How The Industry Comes Together At Care Events And Why You Should Attend

March 30, 2018

Mike Corbett is the Care Portfolio Manager for Closer Still Media and heads up the two largest care events in the country - Health Plus Care at the Excel in London in June, and The Care Show at the NEC in Birmingham in October.

As he's been organising events of 8 years I was keen to get some tips from Mike and understand what he's learned about managing a team. I also wanted to know what was new for the two shows this year, what the key topics would be and why people working in all aspects of care should attend.

Links

Find Mike on LinkedIn HERE

Health Plus Care is at the London Excel on 27th and 28th June. Find the website HERE

Follow Health Plus Care on Twitter HERE and on Facebook HERE

The Care Show is at the Birmingham NEC on 17th and 18th October. Find the website HERE

Follow Care Show on Twitter HERE and on Facebook HERE

You can find all of the episodes on PodBean.comiTunes or Spotify. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

You can also follow and join in the conversation over on Twitter and keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

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Issac Theophilos - Manager Of A Twice Rated Outstanding Care Home

March 23, 2018

Issac Theophilos has achieved what very few managers have; his home has been rated "Outstanding" not once, but twice, and the second inspection saw the Outstanding rating awarded in all five categories. 

I couldn't wait to find out how he did it, and hear more about Issac's ideas about "Collective Leadership", how his team celebrate success, and his journey from Kerala in India, to care home manager in the UK.

LINKS

Follow Issac on Twitter HERE

You can find Issac's website HERE

You can find all of the episodes on PodBean.comiTunes or on Spotify. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

You can also follow and join in the conversation over on Twitter and keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

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Andrea Sutcliffe - Chief Inspector Of Adult Social Care

March 16, 2018

Andrea Sutcliffe doesn't really need an introduction... If you work in social care in the UK you are bound to have heard of Andrea as she is the Chief Inspector for CQC and was recently awarded a CBE for her achievements over the last 30 years.

In this epsiode I was keen to get to know Andrea and ask the questions she may not get asked in her usual interviews. We talk about social media, winding down outside of work and football, and it was great to hear a different side to her. 

Andrea also shares some of her thoughts on what it takes to achieve an outstanding service and how "the mum's test" came about. We really did cram as much as possible in this interview and I hope you enjoy it.

Links

You can find the website for CQC HERE

You can follow Andrea on Twitter HERE

You can find all of the episodes on PodBean.com or iTunes. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

You can also follow and join in the conversation over on Twitter and keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

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